Privacy Policy

Introduction

Exclusive Plumbing & Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request service, how we use it, who we share it with, and the choices you have about your information.

By using our website or submitting a service or booking request, you agree to the collection and use of information described in this policy.

Information We Collect

When you contact us or book a service, we collect the information you choose to provide — such as your name, phone number, email address, service address, and details about the work you need. Our online booking is handled by our scheduling provider, Housecall Pro; information you enter into the booking window is processed by that provider to schedule and manage your service.

We also automatically collect limited technical information about your visit — for example, your browser type, device, IP address, the pages you view, and how you arrived at our site — so we can operate and improve the website.

How We Use Your Information

We use the information we collect to respond to your requests, schedule and perform service, communicate about your job, and improve what we do. If you provide your phone number, we may use it to confirm appointments, send service updates, and answer your questions. You can opt out of text messages at any time by replying STOP.

We may also use limited contact information to send you occasional updates about our work. You can opt out of these communications at any time by replying STOP to a text or by contacting us.

Sharing With Third Parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use a limited set of operational service providers to run our business — for example, customer relationship management, website hosting, email delivery, and advertising or conversion-measurement platforms. These providers are contractually permitted to use your information only on our behalf to deliver the services we have engaged them for, and not to market to you. We do not sell your personal information.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze how the site is used, and measure the effectiveness of our advertising. You can control cookies through your browser settings; turning them off may affect parts of the site.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete it. To exercise any of these rights, please contact us using the information below and we will respond within a reasonable timeframe.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be communicated more prominently.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at (702) 707-0013 or via the form on our contact page.